Terms & Conditions

Our gift vouchers are non-transferable or negotiable, non-refundable and cannot be exchanged for cash or replaced if lost. Please note your voucher expiry date cannot be extended. This does not affect your statutory rights. 

The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings are be necessary. Cancellation of an accommodation booking with less than 24 hours before the day of arrival will render the voucher null & void.

The voucher must be used in one visit. No credit notes or change given.

Dining experience vouchers are valid for 6 months, accommodation and monetary vouchers are valid for 12 months from date of purchase.

Please note that gift vouchers may not be exchanged for certain events held within the hotel. Please see the terms and conditions of the relevant event for details. Thank you